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总览/微软/财报分析/FY2026Q4/逐字稿

FY2026Q4 电话会逐字稿

2026-07-29 来源:谷歌财经 / Quartr 95 段 · 11 位发言人 36 段被报告引用FY2026Q4 季度页 →电话会深度解析 →
译文 95/95 段 · 引用以英文原文为准

发言人

点击某位发言人,只突出显示其发言;再次点击恢复
姓名职位机构段落
Satya NadellaChairman and CEOMicrosoft34
Amy HoodCFOMicrosoft32
Jonathan NeilsonVP of Investor RelationsMicrosoft10
Operator8
Mark MoerdlerManaging Director and AnalystBernstein2
Adam WoodAnalystMorgan Stanley2
Brad ZelnickManaging DirectorDeutsche Bank2
Gabriela BorgesManaging Director and Head of U.S. Software Equity ResearchGoldman Sachs2
Karl KeirsteadManaging Director of AI and Software Equity ResearchUBS1
Karl KeirsteadManaging Director of AI and Software Equity ResearchUBS1
Brent ThillAnalystJefferies1

● 公司管理层 / 主持人 ● 外部分析师

P00100:00
Operator
Greetings, welcome to the Microsoft Fiscal Year 2026 fourth quarter earnings conference call. At this time, all participants are in a listen-only mode. A question and answer session will follow the formal presentation. If anyone should require operator assistance, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce Jonathan Neilson, Vice President of Investor Relations. Please go ahead.
各位好,欢迎参加微软 2026 财年第四季度财报电话会议。目前所有参会者均处于只听模式。正式介绍结束后将进入问答环节。如需接线员协助,请在电话键盘上按星号键加 0。提醒一下,本次会议正在录音。现在我很荣幸地介绍投资者关系副总裁 Jonathan Neilson。请开始。
P00200:33
Jonathan NeilsonVP of Investor Relations
Good afternoon, thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer, Amy Hood, Chief Financial Officer, Alice Jolla, Chief Accounting Officer, and Brian DeFoe, Deputy General Counsel and Corporate Secretary. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provide the reconciliation of differences between GAAP and non-GAAP financial measures. More detailed outlook slides will be available on the Microsoft Investor Relations website when we provide outlook commentary on today's call. On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP.
各位下午好,感谢今天参加会议。和我一起参加电话会的有董事长兼首席执行官 Satya Nadella、首席财务官 Amy Hood、首席会计官 Alice Jolla,以及副总法律顾问兼公司秘书 Brian DeFoe。在微软投资者关系网站上,大家可以找到我们的财报新闻稿和财务摘要演示材料,用于补充今天电话会上的准备发言,并提供 GAAP 与非 GAAP 财务指标差异的调节表。在今天电话会上给出展望评论时,更详细的展望材料将在微软投资者关系网站上提供。本次电话会将讨论某些非 GAAP 项目。所提供的非 GAAP 财务指标不应被视为可以替代或优于按照 GAAP 编制的财务业绩指标。
P00301:26
They are included as additional clarifying items to aid investors in further understanding the company's fourth quarter performance, in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording.
它们作为额外的说明项目,帮助投资者进一步理解公司第四季度的业绩,以及这些项目和事件对财务结果的影响。除非另有说明,今天电话会上的所有增长比较均与上年同期相比。在可行的情况下,我们也会提供按固定汇率计算的增速,作为评估剔除汇率波动影响后基础业务表现的框架。当按固定汇率计算的增速相同时,我们只说一个增速。电话会结束后,我们会立即把准备发言发布到网站上,直到完整的逐字稿可用。今天的电话会正在网络直播并录音。如果您提问,问题将包含在直播、逐字稿以及录音的任何后续使用中。
P00402:22
You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Form 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. With that, I'll turn the call over to Satya.
大家可以在微软投资者关系网站上回放电话会并查看逐字稿。本次电话会中,我们将作出前瞻性陈述,即关于未来事件的预测、预计或其他陈述。这些陈述基于当前的预期和假设,受到风险和不确定性的影响。由于今天财报新闻稿中讨论的因素、本次电话会上的评论,以及我们 10-K 表格、10-Q 表格和向美国证券交易委员会提交的其他报告和文件中风险因素部分所述的因素,实际结果可能存在重大差异。我们不承担更新任何前瞻性陈述的义务。下面我把会议交给 Satya。
P00503:08
Satya NadellaChairman and CEO
Thank you very much, Jonathan. It was a very strong close to what was a record fiscal year for us. All up, our annual revenue surpassed $331 billion, up 18%. Microsoft Cloud surpassed $214 billion, up 27%, and Azure surpassed $100 billion, up 41%. Going forward, we have two goals. Ensuring AI empowers every person, amplifying their agency and ambition, and empowering every organization to build their own continuous learning loop and ensuring that they don't outsource their core IP. Now, let's talk about how we're delivering this across our stack, starting with our AI platform and infrastructure. We added 31 new data centers across five continents this quarter, bringing the total to 88 this year as we expand our footprint in response to accelerating demand. We're also bringing capacity online faster than ever.
非常感谢 Jonathan。这是我们创纪录的一个财年,收官也非常强劲。全年营收超过 3310 亿美元,增长 18%。微软云超过 2140 亿美元,增长 27%;Azure 超过 1000 亿美元,增长 41%。展望未来,我们有两个目标:确保 AI 赋能每个人,放大他们的能动性和抱负;赋能每个组织建立自己的持续学习闭环,并确保它们不会把核心知识产权外包出去。下面谈谈我们如何在整个技术栈上实现这一点,先从 AI 平台和基础设施说起。本季度我们在五大洲新增了 31 个数据中心,使今年新增总数达到 88 个,以扩大布局应对不断加速的需求。我们上线算力的速度也比以往任何时候都快。
P00604:06
Over the last fiscal year, we've reduced dock-to-live times for new GPUs in our largest regions by nearly 50%. All up, we added another gigawatt of capacity this quarter and remain on track to roughly double our overall capacity in just two years. We're also getting more from the infrastructure we already have by optimizing across silicon systems and software. For example, we increased the throughput for Copilot workloads 4x since the start of the year. AI sovereignty is increasingly top of mind for our customers, and we are expanding our offerings to meet that need. Just last week, we announced a partnership with Mistral to bring its models to Microsoft Sovereign Cloud, enabling customers to run them across public, customer-controlled, and fully disconnected environments. We also continue to modernize our fleet with our own silicon innovation alongside the latest from NVIDIA and AMD. Maia 200 continues to scale.
在过去一个财年里,我们把最大区域中新 GPU 从到货到上线的时间缩短了近 50%。总体而言,本季度我们又新增了 1 吉瓦的算力,并有望在短短两年内把整体算力大约翻一番。我们还通过在芯片、系统和软件层面的优化,从现有基础设施中获得更多产出。例如,今年以来我们把 Copilot 工作负载的吞吐量提高到 4 倍。AI 主权日益成为客户最关心的问题,我们正在扩展产品以满足这一需求。就在上周,我们宣布与 Mistral 合作,把其模型引入 Microsoft Sovereign Cloud,让客户可以在公有云、客户自控环境以及完全离线的环境中运行这些模型。我们还继续用自研芯片创新以及 NVIDIA 和 AMD 的最新产品来更新我们的设备。Maia 200 正在持续规模化。
P00705:05
It delivers 30% better performance per dollar than the latest generation hardware in our fleet and is now supporting both OpenAI and MAI models. And we will be among the first cloud providers to deploy next generation rack-scale AI infrastructure based on AMD Helios and NVIDIA Vera Rubin. When it comes to running agents, CPUs are just as important as GPUs. Our Cobalt VMs are powering both our own first-party workloads as well as workloads for customers, including Adobe, Arm, Elastic, OpenAI, Sprinklr, and TomTom. By the end of this month, we expect to have our Cobalt 200 racks in over 25 data centers around the world as we rapidly expand capacity. Now let me turn to the end-to-end platform we're building on this infrastructure to run, govern, and distribute apps and agents. It starts with model choice.
它的每美元性能比我们设备中最新一代硬件高 30%,现在同时支持 OpenAI 和 MAI 模型。我们还将成为首批部署基于 AMD Helios 和 NVIDIA Vera Rubin 的下一代机柜级 AI 基础设施的云服务商之一。在运行智能体方面,CPU 和 GPU 同样重要。我们的 Cobalt 虚拟机既支撑我们自己的第一方工作负载,也支撑 Adobe、Arm、Elastic、OpenAI、Sprinklr 和 TomTom 等客户的工作负载。随着我们快速扩充产能,预计到本月底,Cobalt 200 机柜将部署在全球超过 25 个数据中心。下面谈谈我们在这一基础设施之上构建的端到端平台,用于运行、治理和分发应用与智能体。它从模型选择开始。
P00805:58
Every customer wants the right model for each task based on quality, latency, cost, and compliance. We offer the broadest model catalog in the cloud with over 11,000 models, including the latest from OpenAI, Anthropic, Mistral, xAI, as well as our own MAI family. Since the start of the year, we have seen 5x increase in the number of customers building with models from multiple providers. Levi Strauss & Co., for example, is using models from OpenAI and Anthropic on Foundry as it brings more than 1,000 domain-specific agents into a unified enterprise AI platform. We are also accelerating our own model development. We announced more than a dozen new models across image, voice, transcription, coding, security, including our first reasoning model, MAI Thinking-1, all with cost-efficient inference at the core for the enterprise use cases.
每个客户都希望根据质量、延迟、成本和合规要求为每项任务选择合适的模型。我们提供云上最丰富的模型目录,拥有超过 11000 个模型,包括 OpenAI、Anthropic、Mistral、xAI 的最新模型以及我们自己的 MAI 系列。今年以来,使用多家厂商模型进行开发的客户数量增长到 5 倍。例如,Levi Strauss & Co. 正在 Foundry 上使用 OpenAI 和 Anthropic 的模型,把超过 1000 个领域专用智能体整合进统一的企业 AI 平台。我们也在加快自有模型的开发。我们发布了十多个新模型,涵盖图像、语音、转录、编程和安全,包括我们的首个推理模型 MAI Thinking-1,它们都以面向企业场景的高性价比推理为核心。
P00906:53
We are co-designing these models with our silicon. We are seeing 40% better performance per watt when running MAI models on Maia 200. More importantly, we are building a new model system where the harness, context, memory, and action space are separate from any one model family, thereby moving the frontier on the cost-to-outcome curve. It's not just about cost. It also has the added benefit of business continuity and resilience because every model is substitutable. This is the system we are using in our products with great results. For example, millions of developers have used MAI-Code-1-Flash on GitHub Copilot, achieving higher code acceptance rates and 10% lower median token usage while still having access to frontier capabilities from OpenAI and Anthropic.
我们正在与自研芯片协同设计这些模型。在 Maia 200 上运行 MAI 模型,每瓦性能提升 40%。更重要的是,我们正在构建一种新的模型系统,其中的运行框架、上下文、记忆和行动空间与任何单一模型系列分离,从而推动成本-效果曲线的前沿。这不仅关乎成本,还带来业务连续性和韧性的额外好处,因为每个模型都是可替换的。我们正在自己的产品中使用这一系统,效果很好。例如,数百万开发者在 GitHub Copilot 上使用了 MAI-Code-1-Flash,代码采纳率更高,token 使用量中位数降低了 10%,同时仍可使用 OpenAI 和 Anthropic 的前沿能力。
P01007:45
In Excel, MAI-Code-1-Flash is delivering comparable quality to GPT-5.6 for the most common tasks while operating at significantly lower costs. In security, MAI-Cyber-1-Flash achieves better performance than much larger Mythos model, but at half the cost when combined with our multi-agent security harness. More broadly, across our model implementations, we are seeing significant efficiency gains, including 89% reduction of GPU costs in Dynamics 365 with MAI-Voice-2-Flash and up to 84% reduced GPU costs in PowerPoint with MAI-Image-2.5. This system is available to any company to use as part of Foundry. The next layer is the enterprise data and context. The data estate is evolving from primarily supporting apps used by people to supporting agents.
在 Excel 中,MAI-Code-1-Flash 在最常见的任务上提供与 GPT-5.6 相当的质量,而运行成本显著更低。在安全领域,MAI-Cyber-1-Flash 结合我们的多智能体安全框架后,性能优于规模大得多的 Mythos 模型,成本却只有一半。更广泛地看,在各项模型应用中我们都看到了显著的效率提升,包括 Dynamics 365 借助 MAI-Voice-2-Flash 把 GPU 成本降低 89%,PowerPoint 借助 MAI-Image-2.5 把 GPU 成本最多降低 84%。任何公司都可以通过 Foundry 使用这一系统。下一层是企业数据和上下文。数据资产正在从主要支撑人使用的应用,演变为支撑智能体。
P01108:37
Customers are rapidly adopting our AI-optimized databases like Cosmos DB and PostgreSQL to give agents fast, secure access to real-time data and context they need for memory and retrieval. PostgreSQL revenue was up 55%, accelerating for the third consecutive quarter. Also, the number of PostgreSQL customers also using Foundry increased 80% as customers increasingly choose it as the database for AI workloads. We are going further with Horizon DB, our new fully managed PostgreSQL service on Azure, which delivers three times the throughput of self-managed deployments. When it comes to analytics, we now have over 40,000 paid Fabric customers, up more than 60% year-over-year, and over 17,000 customers now use Foundry and Fabric, up 60% year-over-year as enterprises connect agents to real-time operational, analytical, and unstructured data in Fabric.
客户正在快速采用 Cosmos DB 和 PostgreSQL 等为 AI 优化的数据库,让智能体能够快速、安全地获取记忆和检索所需的实时数据与上下文。PostgreSQL 收入增长 55%,连续第三个季度加速。同时使用 Foundry 的 PostgreSQL 客户数量增长了 80%,因为客户越来越多地选择它作为 AI 工作负载的数据库。我们还进一步推出了 Horizon DB,这是 Azure 上全新的全托管 PostgreSQL 服务,吞吐量是自管部署的三倍。在分析方面,我们现在有超过 40000 家 Fabric 付费客户,同比增长超过 60%;超过 17000 家客户同时使用 Foundry 和 Fabric,同比增长 60%,因为企业正把智能体与 Fabric 中的实时运营数据、分析数据和非结构化数据连接起来。
P01209:36
This quarter, we also introduced Rayfin, the agent-first SDK that delivers a backend as a service for building apps in Fabric. More than 2,500 customers have already used Rayfin and is now powering the backends for apps created with Replit too. On top of this data estate, we are building an IQ layer that combines data with model capabilities to deliver the right context at the right time. Tens of thousands of customers, including nearly 90% of the Fortune 500, are already grounding their agents in enterprise context with Foundry, Fabric, and Work IQ. This quarter, we introduced Web IQ, which gives agents access to real-world intelligence from across the web. It is already being used by the most popular AI assistants, including ChatGPT. Beyond model choice, data, and context, we are building Foundry as the complete app and agent stack.
本季度我们还推出了 Rayfin,这是一个智能体优先的 SDK,为在 Fabric 中构建应用提供后端即服务。已有超过 2500 家客户使用 Rayfin,它现在也为用 Replit 创建的应用提供后端支持。在这些数据资产之上,我们正在构建一个 IQ 层,把数据与模型能力结合,在合适的时间提供合适的上下文。已有数万家客户——包括近 90% 的财富 500 强——通过 Foundry、Fabric 和 Work IQ 让智能体基于企业上下文运行。本季度我们推出了 Web IQ,让智能体能够获取来自整个网络的现实世界信息,包括 ChatGPT 在内的最受欢迎的 AI 助手已经在使用它。除了模型选择、数据和上下文,我们还在把 Foundry 打造成完整的应用与智能体技术栈。
P01310:29
It gives agents access to the IQ layer, the tools they use, along with durable state and memory, secure sandboxes, rubrics and evals, and even their own self-improvement loops. We now have 100,000 Foundry customers and revenue more than doubled year over year. Telefónica, for example, adopted Foundry as the foundation of its corporate agentic platform with its first wave of agents tackling mission-critical network operations. All up, the number of Foundry customers at 1 trillion tokens annualized run rate increased 4x year over year. Finally, with Agent 365, we offer a control plane that extends companies' existing governance, identity, security, and management frameworks to agents they build. Just two months in, Agent 365 now has nearly 40 million agents registered across tens of thousands of companies. Let me turn to the apps and agents we are building on top of this platform for individuals and organizations.
它让智能体能够访问 IQ 层和所用的工具,并提供持久状态与记忆、安全沙箱、评分标准与评测,甚至它们自己的自我改进闭环。我们现在有 10 万家 Foundry 客户,收入同比增长一倍以上。例如,Telefónica 采用 Foundry 作为公司智能体平台的基础,第一批智能体处理关键任务的网络运营。总体而言,年化 token 运行量达到 1 万亿的 Foundry 客户数量同比增长到 4 倍。最后,借助 Agent 365,我们提供一个控制平面,把企业现有的治理、身份、安全和管理框架延伸到他们构建的智能体上。仅上线两个月,Agent 365 就已在数万家公司中注册了近 4000 万个智能体。下面谈谈我们在这个平台之上为个人和组织打造的应用与智能体。
P01411:31
When it comes to knowledge work, we now have over 30 million paid Microsoft 365 Copilot seats with net seat adds more than doubling quarter-over-quarter. Copilot is evolving rapidly from chat to Copilot to autopilots. Last month, we made Copilot generally available, helping customers complete multi-step tasks grounded in their work data while meeting enterprise security and compliance requirements. This quarter, we also introduced autopilots, autonomous long-running agents with full enterprise compliance, including always-on personal agent powered by OpenClaw. This quarter, we are bringing these Copilot experiences together, including code in one super app spanning both consumer and commercial experiences. This is a major step forward and I look forward to sharing more soon. More broadly, we have steadily been improving the quality and performance of Copilot and have been delighted by the recent customer feedback.
在知识工作方面,我们现在有超过 3000 万个 Microsoft 365 Copilot 付费席位,净新增席位环比增长一倍以上。Copilot 正在从聊天快速演进为 Copilot,再到自动驾驶式的“autopilot”。上个月我们全面推出了 Copilot,帮助客户基于工作数据完成多步骤任务,同时满足企业安全和合规要求。本季度我们还推出了 autopilot,即具备完整企业合规能力的自主长时运行智能体,包括由 OpenClaw 驱动的全天候个人智能体。本季度我们正把这些 Copilot 体验整合起来,包括把编程整合进一个横跨消费和商业体验的超级应用。这是向前迈出的一大步,我期待很快分享更多信息。更广泛地说,我们一直在稳步提升 Copilot 的质量和性能,最近的客户反馈让我们很高兴。
P01512:29
Over the last three quarters, user satisfaction scores have doubled and are now at an all-time high, this quarter alone, we cut latency by 25%. These quality improvements, together with continued product innovation, are driving record usage intensity. The number of conversations per user nearly doubled year-over-year. Average weekly engagement is on par with Outlook and Teams. The time from deployment to what we think of as high usage, meaning monthly active usage, about 80% across a customer's user base, has fallen from months to just days over the past year. The number of customers with more than 50,000 seats increased over 7x year-over-year, and the number of enterprise customers deploying Copilot to the majority of their information workers grew nearly 75% quarter-over-quarter, a signal of how central Copilot has become to their operations.
在过去三个季度,用户满意度得分翻了一番,目前处于历史最高水平;仅本季度我们就把延迟降低了 25%。这些质量改进加上持续的产品创新,正在推动创纪录的使用强度:每位用户的对话次数同比几乎翻倍,平均每周参与度与 Outlook 和 Teams 相当。从部署到我们所说的高使用度——即客户用户群中约 80% 的人每月活跃使用——所需的时间,在过去一年从数月缩短到仅数天。席位数超过 50000 的客户数量同比增长到 7 倍以上;向大多数信息工作者部署 Copilot 的企业客户数量环比增长近 75%,这表明 Copilot 已成为他们运营的核心。
P01613:30
NHS England, for example, is rolling out Copilot to 505,000 clinicians and staff, the largest healthcare deployment of its kind after a trial showed it saved employees an average of 43 minutes per day. KPMG is expanding its deployment across its global workforce of more than 276,000 professional, HSBC committed to 200,000 seats to accelerate its workforce transformation. AstraZeneca, Boeing, Infosys, Coke Inc., Procter & Gamble, Stellantis, Tata Consultancy Services, University of Pittsburgh Medical Center, Wells Fargo, and Wipro each purchased 60,000 or more. We have been encouraged by the response to our new E7 suite as customers increasingly go all in on an integrated AI offering that brings together Copilot E5, Entra, and Agent 365. Just two months after launch, hundreds of enterprise customers have already purchased millions of seats, this quarter, EY deployed E7 to 400,000 employees in our largest win to date.
例如,NHS England 在试点显示员工平均每天节省 43 分钟后,正在向 505000 名临床医生和员工推广 Copilot,这是同类中规模最大的医疗行业部署。KPMG 正在把部署扩大到其超过 276000 名专业人员的全球团队;HSBC 承诺采购 200000 个席位以加快员工队伍转型。AstraZeneca、Boeing、Infosys、可口可乐、Procter & Gamble、Stellantis、Tata Consultancy Services、University of Pittsburgh Medical Center、Wells Fargo 和 Wipro 各自采购了 60000 个或更多席位。新推出的 E7 套件反响令人鼓舞,客户越来越多地全面采用整合了 Copilot、E5、Entra 和 Agent 365 的一体化 AI 产品。上线仅两个月,就有数百家企业客户购买了数百万个席位;本季度 EY 向 400000 名员工部署了 E7,这是我们迄今最大的一笔订单。
P01714:37
In addition to this, we are also evolving our business model beyond per seat to per seat plus consumption, further expanding our TAM and delivering more customer value. Earlier this month, we added usage-based billing to Copilot Cowork with thousands of customers already paying for and actively using it. In Biz Apps, we have been reinventing Microsoft Dynamics 365 for an agent-first world. We are exposing over 650,000 MCP actions across sales, finance, supply chain, HR, and customer service so that agents can now access business context and take action using the same data models, rules, permissions, security guardrails, and audit trails as any application user. We are also moving from seats to seats plus consumption model. Customer service is at the forefront of this transformation with usage-based credit consumption in this category up 4x quarter-over-quarter with customers like Northern Trust using our tools to drive proactive intelligence.
除此之外,我们还在把商业模式从按席位收费扩展为按席位加用量收费,进一步扩大总潜在市场,并为客户创造更多价值。本月早些时候,我们为 Copilot Cowork 加入了按用量计费,已有数千家客户在付费并积极使用。在业务应用方面,我们一直在为智能体优先的世界重塑 Microsoft Dynamics 365。我们在销售、财务、供应链、人力资源和客户服务领域开放了超过 650000 个 MCP 操作,让智能体能够使用与任何应用用户相同的数据模型、规则、权限、安全防护和审计记录来获取业务上下文并采取行动。我们也在从按席位转向按席位加用量的模式。客户服务走在这一转型的前列:该类别按用量计费的点数消耗环比增长到 4 倍,Northern Trust 等客户正在使用我们的工具实现主动式智能服务。
P01815:40
When it comes to developers, GitHub Copilot now has 50 million users. This quarter, we introduced usage-based billing and have continued to see business and enterprise seat growth and also significant consumption revenue after the new model went into effect. Copilot revenue accelerated over 60% quarter-over-quarter. All up, GitHub now has 225 million users as organizations across every industry, including over 90% of the Fortune 500, choose GitHub for their AI-powered development. The agentic era is being built on GitHub. Every major coding agent runs on the platform, and one in three pull requests on GitHub now involves an agent. In security, we are helping customers both secure their AI deployments and use AI to strengthen their security posture. To date, Microsoft Purview has audited over 15 billion Copilot interactions to meet compliance obligations, up nearly 360% year-over-year.
在开发者方面,GitHub Copilot 目前有 5000 万用户。本季度我们引入了按用量计费,在新模式生效后,商业和企业席位继续增长,用量收入也很可观。Copilot 收入环比增长超过 60%。总体而言,GitHub 目前有 2.25 亿用户,各行各业的组织——包括超过 90% 的财富 500 强——都选择 GitHub 进行 AI 驱动的开发。智能体时代正在 GitHub 上构建:所有主要的编程智能体都在这个平台上运行,GitHub 上三分之一的拉取请求现在都有智能体参与。在安全方面,我们既帮助客户保障其 AI 部署的安全,也帮助他们用 AI 加强安全态势。迄今为止,Microsoft Purview 已审计超过 150 亿次 Copilot 交互以满足合规义务,同比增长近 360%。
P01916:38
Earlier this week, we introduced Project Perception, a complete multimodal agentic security system that brings together teams of agents to simulate attacks, investigate threats, and drive remediation. As Perception moves beyond private preview, we expect to bring it to customers through a consumption-based offering. In healthcare, we are on pace to automate over 100 million patient encounters this calendar year, including 28 million this quarter, up 2x year-over-year. Mass General Brigham rolled out DAX Copilot to over 4,000 providers and after a study found Ambient AI reduced burnout by 21%. In science, Microsoft Discovery, now broadly available, provides a comprehensive platform for building and governing agentic workflows for science and engineering. Early customers include BHP, GSK, Pacific Northwest National Laboratory. Across both our high-value agentic experiences and the AI platform and infrastructure, we are focused on helping customers turn AI into measurable outcomes.
本周早些时候,我们推出了 Project Perception,这是一个完整的多模态智能体安全系统,它组织多个智能体团队来模拟攻击、调查威胁并推动修复。随着 Perception 结束私有预览,我们预计将以按用量计费的方式向客户提供。在医疗领域,我们有望在本自然年自动化处理超过 1 亿次患者接诊,其中本季度为 2800 万次,同比增长到 2 倍。Mass General Brigham 在一项研究发现环境感知 AI 使职业倦怠降低了 21% 之后,向超过 4000 名医护人员推广了 DAX Copilot。在科学领域,现已全面上市的 Microsoft Discovery 为构建和治理科学与工程领域的智能体工作流提供了全面的平台,早期客户包括 BHP、GSK 和 Pacific Northwest National Laboratory。无论是高价值的智能体体验,还是 AI 平台和基础设施,我们都专注于帮助客户把 AI 转化为可衡量的成果。
P02017:44
The most comprehensive and valuable data in the world is inside each of the customer tenants, and therefore, there is a tremendous opportunity to turn customers' workflows, domain knowledge, and accumulated judgment into AI systems that learn and improve with every usage. To help customers capture that opportunity this month, we launched Microsoft Frontier Company, the largest outcome-driven engineering organization in the industry. We will embed 6,000 industry and engineering experts with customers to co-design, co-innovate, and continuously improve AI systems at scale. We've been testing this model over the past year, completing over 330 projects across 164 customers, including many of the world's leading companies across industries. For example, our FD teams worked with Novo Nordisk to build an agent that helps analyze clinical data while meeting its strict compliance requirements.
世界上最全面、最有价值的数据都在各个客户的租户之内,因此有巨大的机会把客户的工作流程、领域知识和积累的判断转化为随每次使用而学习和改进的 AI 系统。为帮助客户把握这一机会,本月我们成立了 Microsoft Frontier Company,这是业内规模最大的以成果为导向的工程组织。我们将派驻 6000 名行业和工程专家与客户一起协同设计、协同创新,并持续大规模改进 AI 系统。过去一年我们一直在测试这一模式,为 164 家客户完成了超过 330 个项目,其中包括各行业许多全球领先的公司。例如,我们的 FD 团队与 Novo Nordisk 合作打造了一个智能体,在满足严格合规要求的同时帮助分析临床数据。
P02118:40
We partnered with LSEG to embed AI into LSEG Workspace, helping finance professionals ask complex questions and quickly find answers across structured and unstructured financial content. Finally, let me talk about devices and consumer. When it comes to Xbox, we are making the necessary decisions required across our content portfolio platform and operations to reset the business for long-term growth. We have the best IP in the industry and talented studios around the world and believe we can bring these strengths together and expect to return the business to growth in fiscal 2027. In Windows, we are investing to ensure that it has the best quality and fundamentals, while also ensuring it's the best place to run secure edge AI. We see significant opportunity for Windows to become the offload for unmetered intelligence, combining powerful on-device compute with enterprise-grade security.
我们与 LSEG 合作,把 AI 嵌入 LSEG Workspace,帮助金融专业人士提出复杂问题,并在结构化和非结构化金融内容中快速找到答案。最后谈谈设备和消费者业务。在 Xbox 方面,我们正在内容组合、平台和运营上做出必要的决策,为长期增长重整业务。我们拥有业界最好的 IP 和遍布全球的优秀工作室,相信可以整合这些优势,并预计在 2027 财年让业务恢复增长。在 Windows 方面,我们正在投资确保它拥有最好的质量和基础,同时确保它是运行安全的边缘 AI 的最佳平台。我们看到 Windows 有很大机会成为“不计量智能”的承载平台,把强大的端侧算力与企业级安全结合起来。
P02219:39
In search and advertising, Bing and Edge have both taken share for 5 straight years, and LinkedIn continues to see strong engagement across the platform with double-digit member growth for the 5th consecutive year. Recruiters at over 20,000 companies are now using our AI-powered solutions to reduce time to hire and improve candidate matching. Seats increased to 140% quarter-over-quarter. In closing, I'm energized by the opportunities ahead. I've never been more confident in Microsoft's opportunity to drive durable long-term growth and ensure the benefits of AI flow broadly. With that, let me turn it over to Amy to walk through our financial results and outlook.
在搜索和广告方面,Bing 和 Edge 已连续 5 年提升市场份额;LinkedIn 平台的参与度持续强劲,会员数连续第 5 年实现两位数增长。超过 20000 家公司的招聘人员正在使用我们 AI 驱动的解决方案来缩短招聘时间、改善候选人匹配,席位数环比增长 140%。最后,我对未来的机会充满干劲。我从未像现在这样对微软推动持久长期增长、并让 AI 的好处广泛惠及各方的机会充满信心。下面请 Amy 介绍财务业绩和展望。
P02320:20
Amy HoodCFO
Thank you, Satya, good afternoon, everyone. This fiscal year, we delivered over $331 billion in revenue, with growth accelerating to 18%, driven by strong demand across both the Azure platform and our first-party AI applications and services. Operating income growth outpaced revenue growth, increasing 21% to more than $155 billion as we invested in long-term growth while continuing to expand operating leverage. This quarter, revenue was $90 billion, up 18% and 17% in constant currency. Gross margin dollars increased 15%, and operating income increased 18%. Earnings per share was $4.74, an increase of 23% when adjusted for the impact from our investment in OpenAI, and FX was roughly in line with guidance. Several discrete items impacted our financial results in the quarter when compared to our forward-looking guidance provided on our April earnings call, resulting in a benefit of $0.27 undiluted earnings per share.
谢谢 Satya,大家下午好。本财年我们实现营收超过 3310 亿美元,增速加快至 18%,动力来自 Azure 平台以及我们第一方 AI 应用和服务的强劲需求。营业利润增速超过营收增速,增长 21%,超过 1550 亿美元;我们在投资长期增长的同时继续扩大经营杠杆。本季度营收为 900 亿美元,增长 18%,按固定汇率计算增长 17%。毛利额增长 15%,营业利润增长 18%。每股收益为 4.74 美元,剔除对 OpenAI 投资的影响后增长 23%,汇率影响与指引大致相符。与我们 4 月财报电话会给出的前瞻性指引相比,本季度有几个特殊项目影响了财务业绩,合计使未稀释每股收益增加了 0.27 美元。
P02421:21
These included a $3.2 billion gain from our investment in Anthropic and lower than expected expenses related to the voluntary retirement program, which were partially offset by severance expense and impairment charges in Xbox. When adjusting for these items, we exceeded expectations across revenue, operating income, and earnings per share due to strong demand and execution in the quarter. Company gross margin percentage was 67%, down year-over-year, driven by sales mix shift to Azure, as well as continued investments in AI infrastructure and growing product usage, partially offset by ongoing efficiency gains, particularly in Azure and M365 Commercial Cloud. Operating expenses increased 10%, driven by continued investment in R&D compute capacity, talent, and data to support product development across the portfolio. G&A growth was impacted by a low prior year comparable, as well as some of the discrete items mentioned earlier.
这些项目包括投资 Anthropic 带来的 32 亿美元收益,以及与自愿退休计划相关的费用低于预期,部分被 Xbox 的遣散费用和减值损失所抵消。剔除这些项目后,由于本季度强劲的需求和执行,我们的营收、营业利润和每股收益都超出了预期。公司毛利率为 67%,同比下降,原因是销售结构向 Azure 倾斜,以及对 AI 基础设施的持续投资和产品使用量的增长,部分被持续的效率提升所抵消,尤其是在 Azure 和 M365 商业云中。营业费用增长 10%,主要由于为支持整个产品组合的开发而持续投资研发算力、人才和数据。一般及行政费用的增长受到上年同期基数较低以及前面提到的部分特殊项目的影响。
P02522:15
Operating margins increased slightly year-over-year to 45%. Total company headcount declined 2% year-over-year. When adjusted for the impact of our investments in OpenAI, other income and expense was $2.8 billion, driven by the gain on investment in Anthropic noted earlier. Capital expenditures were $41 billion, including the impact from higher component pricing as noted in our guide. Roughly two-thirds of our CapEx was for short-lived assets, primarily CPUs and GPUs, as customers increasingly build solutions that leverage both AI and non-AI infrastructure. The remaining spend was for long-lived assets. This quarter, total finance leases were $5.6 billion and were primarily for large data center sites, and cash paid for PP&E was $35.8 billion. Cash flow from operations was $55.4 billion, up 30%, driven by strong cloud billings and collections, partially offset by an increase in operating lease payments.
营业利润率同比小幅提高至 45%。公司总员工人数同比下降 2%。剔除对 OpenAI 投资的影响后,其他收入和费用为 28 亿美元,主要来自前面提到的 Anthropic 投资收益。资本开支为 410 亿美元,其中包括我们在指引中提到的元器件涨价的影响。约三分之二的资本开支用于短寿命资产,主要是 CPU 和 GPU,因为客户越来越多地构建同时利用 AI 和非 AI 基础设施的解决方案;其余支出用于长寿命资产。本季度融资租赁总额为 56 亿美元,主要用于大型数据中心站点;购置不动产、厂房和设备(PP&E)的现金支出为 358 亿美元。经营现金流为 554 亿美元,增长 30%,主要由于云业务强劲的开票和回款,部分被经营租赁付款的增加所抵消。
P02623:14
Free cash flow was $19.6 billion, reflecting higher capital expenditures. Finally, we returned $10.2 billion to shareholders through dividends and share repurchases, bringing our total cash return to shareholders to over $43 billion for the full fiscal year. Now to our commercial results. Commercial bookings grew 18% when excluding the impact from OpenAI, driven by strong execution in our core annuity sales motions and reflecting broad customer demand across geographies and customer segments. Bookings increased 10% and 11% in constant currency when including Azure commitments from OpenAI. Commercial remaining performance obligation grew 84% to $678 billion. All sequential commercial RPO growth was driven by commitments from customers outside of Frontier Model companies, and RPO increased 25% when excluding OpenAI. RPO, including OpenAI, has a weighted average duration of 2.3 years, and roughly 30% will be recognized in revenue in the next 12 months, up 37% year-over-year.
自由现金流为 196 亿美元,反映了更高的资本开支。最后,我们通过股息和股票回购向股东返还了 102 亿美元,使全财年向股东返还的现金总额超过 430 亿美元。下面是商业业绩。剔除 OpenAI 的影响,商业订单增长 18%,主要得益于核心年金型销售的强劲执行,反映了各地区和各客户群体的广泛需求。计入 OpenAI 的 Azure 承诺后,订单增长 10%,按固定汇率计算增长 11%。商业剩余履约义务(RPO)增长 84%,达到 6780 亿美元。商业 RPO 的环比增长全部来自前沿模型公司以外客户的承诺;剔除 OpenAI,RPO 增长 25%。含 OpenAI 的 RPO 加权平均期限为 2.3 年,其中约 30% 将在未来 12 个月内确认为收入,这部分同比增长 37%。
P02724:21
The remaining portion, recognized beyond the next 12 months, increased 112%. Microsoft Cloud revenue was $59.3 billion and grew 27%, reflecting strong demand across Azure and our first-party AI applications and services. For the full year, our cloud revenue surpassed $214 billion, with nearly 90% from customers outside of Frontier Model companies. Microsoft Cloud gross margin percentage was better than expected at 65% and down year-over-year, driven by sales mix shift to Azure, as well as continued investments in AI infrastructure and increased product usage, partially offset by ongoing efficiency gains noted earlier. Now to our segment results. Revenue from productivity and business processes was $37.8 billion and grew 14%. M365 commercial cloud revenue increased 16% on adjusted basis when normalized for the prior year comparable that benefited from two points of in-period revenue recognition. On a reported basis, revenue growth was 14%.
在未来 12 个月之后确认的其余部分增长 112%。微软云收入为 593 亿美元,增长 27%,反映了 Azure 以及我们第一方 AI 应用和服务的强劲需求。全年云收入超过 2140 亿美元,其中近 90% 来自前沿模型公司以外的客户。微软云毛利率为 65%,好于预期,但同比下降,原因是销售结构向 Azure 倾斜,以及对 AI 基础设施的持续投资和产品使用量的增加,部分被前面提到的持续效率提升所抵消。下面是各分部业绩。生产力与业务流程分部收入为 378 亿美元,增长 14%。M365 商业云收入按调整口径增长 16%,即对上年同期因当期收入确认而多出两个百分点的基数进行了标准化处理;按报告口径,收入增长 14%。
P02825:25
Building on our Copilot momentum from Q3, net paid seat adds more than doubled sequentially, with paid seats now over 30 million. Premium offerings, including Copilot, E5, and early traction in E7, drove ARPU growth this quarter. Paid M365 commercial seats grew 6% year-over-year, with installed base expansion across all customer segments, though primarily in our small and medium business and frontline worker offerings. M365 commercial products revenue increased 19%, ahead of expectations, driven by large, long-duration M365 contracts that resulted in higher in-period revenue recognition from the Windows Commercial on-premises component. M365 consumer cloud revenue increased 24%, and 22% in constant currency, again driven by ARPU growth. M365 consumer subscriptions grew 7%. LinkedIn revenue increased 12% and 10% in constant currency, primarily driven by marketing solutions. Dynamics 365 revenue increased 13% and 12% in constant currency against a strong prior year comparable.
在第三季度 Copilot 势头的基础上,本季度净新增付费席位环比增长一倍以上,付费席位目前超过 3000 万。包括 Copilot、E5 以及 E7 早期进展在内的高端产品推动了本季度每用户平均收入(ARPU)的增长。M365 商业付费席位同比增长 6%,各客户群体的装机量都在扩大,但主要来自中小企业和一线员工产品。M365 商业产品收入增长 19%,高于预期,主要由于大额、长期限的 M365 合同使 Windows 商业本地部署组件的当期收入确认增加。M365 消费云收入增长 24%,按固定汇率计算增长 22%,同样由 ARPU 增长推动。M365 消费订阅数增长 7%。LinkedIn 收入增长 12%,按固定汇率计算增长 10%,主要由营销解决方案推动。Dynamics 365 收入增长 13%,按固定汇率计算增长 12%,上年同期基数较高。
P02926:28
Bookings growth at ERP remains healthy, while CRM continued to moderate with longer sales cycles. Segment gross margin dollars increased 14% and 13% in constant currency, and gross margin percentage decreased slightly with increased Microsoft 365 Copilot usage as we continue to invest in product quality and drive further efficiency gains. Operating expenses increased 11%, primarily driven by the shared R&D investments mentioned earlier. Operating income increased 15% and 14% in constant currency, and operating margins increased year-over-year to 58%. Next, the intelligent cloud segment. Revenue was $39.3 billion and grew 32% and 31% in constant currency. In Azure and other cloud services, revenue grew 43% against a prior year that included accelerating growth. Customer demand continues to exceed available capacity. Revenue growth was ahead of expectations, driven by efficiency gains across our CPU and GPU fleet, as well as process improvements to enable earlier delivery of new capacity.
ERP 的订单增长依然健康,而 CRM 因销售周期拉长继续放缓。分部毛利额增长 14%,按固定汇率计算增长 13%;由于 Microsoft 365 Copilot 使用量增加,毛利率略有下降,我们将继续投资产品质量并推动进一步的效率提升。营业费用增长 11%,主要由于前面提到的共享研发投入。营业利润增长 15%,按固定汇率计算增长 14%,营业利润率同比提高至 58%。接下来是智能云分部。收入为 393 亿美元,增长 32%,按固定汇率计算增长 31%。Azure 及其他云服务收入增长 43%,而上年同期本身就处于加速增长中。客户需求继续超过可用产能。收入增速高于预期,原因是 CPU 和 GPU 设备的效率提升,以及让新产能更早交付的流程改进。
P03027:32
That additional in-quarter capacity for Azure was quickly monetized. Results also benefited from stronger than expected GitHub Copilot consumption following the June business model change to align pricing with usage and value. In our on-premises server business, revenue was relatively unchanged year-over-year and was down 1% in constant currency. Results were ahead of expectations, primarily driven by renewals with higher in-period revenue recognition from the mix of contracts. Segment gross margin dollars increased 24% and gross margin percentage decreased year-over-year, primarily driven by sales mix shift to Azure, as well as the continued scaling of our AI infrastructure ahead of growing demand, partially offset by ongoing efficiency gains in Azure. Segment gross margins were also impacted by growing GitHub Copilot usage, though margins improved through the quarter with the June business model change to usage-based pricing.
这部分季度内新增的 Azure 产能很快就实现了变现。业绩还受益于 6 月调整商业模式、使定价与用量和价值挂钩后,GitHub Copilot 的用量好于预期。在本地服务器业务中,收入同比基本持平,按固定汇率计算下降 1%。业绩好于预期,主要由于合同组合使续约的当期收入确认较高。分部毛利额增长 24%,毛利率同比下降,主要由于销售结构向 Azure 倾斜,以及我们为满足不断增长的需求而提前扩大 AI 基础设施规模,部分被 Azure 的持续效率提升所抵消。分部毛利率还受到 GitHub Copilot 使用量增长的影响,不过随着 6 月改为按用量定价,季度内利润率有所改善。
P03128:23
Operating expenses increased 10%, driven by shared R&D investments noted earlier. Operating income grew 31%, and operating margins, with a strong focus on efficiencies and investment returns, were relatively unchanged year-over-year at 41%. Now to more personal computing. Revenue was $12.9 billion and declined 4% and 5% in constant currency. Windows OEM and devices revenue decreased 7%, and Windows OEM decreased 5%, driven by lower PC market demand and a high prior year comparable that benefited from Windows 10 end of support. Results were ahead of expectations as OEM and channel partners continued to build inventory given increasing component prices. Search advertising revenue ex TAC increased 10% and 9% in constant currency, with growth driven by higher revenue per search across Edge and Bing, as well as higher volume, though growth was impacted by third-party partnerships. In Xbox, revenue decreased 10% and 11% in constant currency.
营业费用增长 10%,主要由于前面提到的共享研发投入。营业利润增长 31%;在高度关注效率和投资回报的情况下,营业利润率同比基本持平,为 41%。接下来是更多个人计算分部。收入为 129 亿美元,下降 4%,按固定汇率计算下降 5%。Windows OEM 及设备收入下降 7%,其中 Windows OEM 下降 5%,原因是 PC 市场需求走弱,以及上年同期受益于 Windows 10 停止支持而基数较高。由于元器件价格上涨,OEM 和渠道合作伙伴继续增加库存,业绩好于预期。剔除流量获取成本后的搜索广告收入增长 10%,按固定汇率计算增长 9%,增长来自 Edge 和 Bing 每次搜索收入的提高以及搜索量的增加,但增速受到第三方合作的影响。Xbox 收入下降 10%,按固定汇率计算下降 11%。
P03229:21
Xbox content and services revenue decreased 10% against a prior year comparable that benefited from strong first-party content performance. Segment gross margin dollars decreased 2%, and gross margin percentage increased year-over-year, driven by lower amortization from the Activision acquisition. Operating expenses increased 8% and 7% in constant currency, driven by the continued investments in shared R&D noted earlier, as well as impairment charges in Xbox. Operating income decreased 14% and 15% in constant currency, and operating margins decreased year-over-year to 21%. Before I move to outlook, effective at the start of FY 2027, we are extending the estimated useful life of our data centers and office buildings from 15 to 25 years, reflecting our operating history and expected use of these assets. The impact of this update is reflected in today's guidance.
Xbox 内容与服务收入下降 10%,上年同期受益于第一方内容的强劲表现。分部毛利额下降 2%,毛利率同比上升,原因是收购动视暴雪带来的摊销减少。营业费用增长 8%,按固定汇率计算增长 7%,主要由于前面提到的共享研发持续投入以及 Xbox 的减值损失。营业利润下降 14%,按固定汇率计算下降 15%,营业利润率同比降至 21%。在介绍展望之前说明一下:自 2027 财年初起,我们将数据中心和办公楼的预计使用年限从 15 年延长到 25 年,这反映了我们的运营历史和对这些资产的预期使用情况。这一调整的影响已反映在今天的指引中。
P03330:15
This change affects only the timing of future depreciation and is expected to have a minimal benefit to FY 2027 operating income. The greater impact is on capital expenditures, as more of our future data center leases will shift from finance leases to operating leases as a result of this update. Finance leases are included in capital expenditures, while operating leases are not. Outside of this useful life impact, our calendar year 2026 CapEx investment expectations remain unchanged. However, the shift from finance to operating leases adjusts our expectation to approximately $175 billion. Moving to our outlook. Let me start with some full-year commentary for FY 2027. First, some reminders. In both M365 commercial products and server products KPIs, we are lapping higher transactional purchasing from the timing of product launches and expect revenue from both to decline in the mid-single digits for the full fiscal year.
这一变化只影响未来折旧的时间分布,预计对 2027 财年营业利润的好处很小。更大的影响在资本开支上:由于这一调整,未来更多的数据中心租赁将从融资租赁转为经营租赁。融资租赁计入资本开支,而经营租赁不计入。除使用年限调整的影响外,我们对 2026 自然年资本开支投入的预期保持不变。不过,融资租赁转为经营租赁后,我们的预期调整为约 1750 亿美元。下面谈谈展望。我先就 2027 财年全年作一些说明。首先是几点提醒:在 M365 商业产品和服务器产品两项关键指标上,由于产品发布时间带来的较高交易性采购形成高基数,我们预计两者全财年收入都将下降中个位数百分比。
P03431:15
Growth in Windows OEM and devices will be impacted by lower PC market demand as higher component costs increase device pricing, a prior year comparable that benefited from Windows 10 end of support, and elevated inventory levels. As a result, we expect revenue to decline in the high teens for the fiscal year. Moving to FX. Assuming current rates remain stable, we now expect FX to decrease full-year fiscal revenue growth by less than one point, with no meaningful impact to COGS and operating expense growth. At the company level, with strong commercial momentum, we continue to expect another fiscal year of double-digit revenue and operating income growth. Operating expenses should grow in the mid to high single digits, reflecting continued investment in R&D compute capacity, talent, and data. We expect FY 2027 capital expenditures will grow year-over-year, given demand signals across our portfolio.
Windows OEM 及设备的增长将受到以下因素影响:元器件成本上升推高设备价格导致 PC 市场需求走弱、上年同期受益于 Windows 10 停止支持的高基数,以及库存水平偏高。因此,我们预计该财年收入将下降十几个百分点的高位。再说汇率。假设当前汇率保持稳定,我们现在预计汇率将使全财年收入增速降低不到一个百分点,对营业成本和营业费用增速没有实质影响。在公司层面,凭借强劲的商业业务势头,我们仍预计又一个营收和营业利润实现两位数增长的财年。营业费用应增长中到高个位数百分比,反映对研发算力、人才和数据的持续投入。鉴于整个产品组合的需求信号,我们预计 2027 财年资本开支将同比增长。
P03532:10
Even as we invest to meet growing demand, full fiscal year operating margins should be down less than a point. In addition, we expect to remain free cash flow positive in FY 2027. Finally, we expect our FY 2027 effective tax rate to be approximately 20%. To the outlook for our first quarter, which unless specifically noted otherwise, is on a U.S. dollar basis. Based on current rates, we expect FX to decrease total revenue growth by less than one point, with no meaningful impact to COGS or operating expense growth. Within the segments, we expect FX to decrease revenue growth in productivity and business processes by roughly one point and intelligent cloud by less than one point. There is no meaningful impact in more personal computing. Starting with our commercial business.
即便我们为满足不断增长的需求而投资,全财年营业利润率的下降也应不到一个百分点。此外,我们预计 2027 财年自由现金流将保持为正。最后,我们预计 2027 财年有效税率约为 20%。下面是第一季度展望,除非特别说明,均以美元计。按当前汇率,我们预计汇率将使总收入增速降低不到一个百分点,对营业成本或营业费用增速没有实质影响。在分部层面,我们预计汇率将使生产力与业务流程分部的收入增速降低约一个百分点,使智能云分部降低不到一个百分点,对更多个人计算分部没有实质影响。先从商业业务说起。
P03632:59
In commercial bookings, when adjusted for the impact from OpenAI, we expect healthy growth on a growing expiry base driven by strong execution across our core annuity sales motions. As a reminder, the significant OpenAI contract signed in the prior year will result in some quarterly volatility in both bookings and RPO growth rates. Microsoft Cloud gross margin percentage should be relatively stable quarter-over-quarter. To segment guidance. In productivity and business processes, we expect revenue of $36.7 billion-$37 billion or growth of 11%-12%. In M365 commercial cloud, we expect growth of approximately 16% in constant currency on an adjusted basis, which normalizes for the prior year comparable that benefited from one point of end-period revenue recognition or 15% on a reported basis.
在商业订单方面,剔除 OpenAI 的影响后,由于核心年金型销售的强劲执行,我们预计在不断增长的到期基数上实现健康增长。提醒一下,上一年签署的大额 OpenAI 合同将导致订单和 RPO 增速出现一定的季度波动。微软云毛利率环比应相对稳定。下面是分部指引。生产力与业务流程分部,我们预计收入为 367 亿至 370 亿美元,增长 11% 至 12%。M365 商业云方面,按调整口径(对上年同期因期末收入确认多出一个百分点的基数进行标准化),我们预计按固定汇率计算增长约 16%,按报告口径增长 15%。
P03733:49
Sequential growth from our momentum in Copilot, E5, and E7 is mitigated a bit by the lower ARPU new seat adds in front-line worker and small and medium business SKUs. With the premium SKU momentum and the increased monetization opportunity from adding usage-based billing products alongside per-seat licensing in July, we expect to see acceleration in M365 commercial cloud revenue growth through this fiscal year. M365 commercial product revenue should grow in the mid-single digits, driven by the timing of long-duration M365 contracts, partially offset by the impact from the prior year comparable noted earlier. M365 consumer cloud revenue should grow in the mid-teens, down sequentially, as we lap the benefit from last year's price increase. Growth will again be driven by ARPU and an increase in subscription volume. For LinkedIn, we expect revenue growth in the high single digits.
Copilot、E5 和 E7 势头带来的环比增长,会被一线员工和中小企业产品中 ARPU 较低的新增席位略微抵消。凭借高端产品的势头,以及 7 月在按席位授权之外新增按用量计费产品带来的更多变现机会,我们预计 M365 商业云收入增速将在本财年内逐步加快。M365 商业产品收入应增长中个位数百分比,主要由长期限 M365 合同的时间安排推动,部分被前面提到的上年同期基数影响所抵消。M365 消费云收入应增长百分之十几的中段,环比放缓,因为我们将面对去年提价带来的高基数。增长将再次由 ARPU 和订阅量的增加推动。LinkedIn 方面,我们预计收入增长高个位数百分比。
P03834:43
In Dynamics 365, we expect revenue growth to be in the low teens, relatively stable quarter-over-quarter, driven by continued growth in ERP, although impacted by the bookings trends noted earlier. For Intelligent Cloud, we expect revenue of $40.95 billion-$41.25 billion or growth of 33%-34%. In Azure, we expect revenue growth of approximately 45% in constant currency, we remain focused on delivering efficiencies that help us bridge the gaps we see as customer demand continues to exceed supply. Even with the strong close to Q4, we continue to expect H1 growth to accelerate. As a reminder, year-over-year Azure growth rates can vary quarter to quarter based on capacity, timing, and contract mix.
Dynamics 365 方面,我们预计收入增长百分之十几的低段,环比相对稳定,由 ERP 的持续增长推动,但会受到前面提到的订单趋势的影响。智能云分部,我们预计收入为 409.5 亿至 412.5 亿美元,增长 33% 至 34%。Azure 方面,我们预计按固定汇率计算收入增长约 45%;由于客户需求继续超过供给,我们仍专注于通过提升效率来帮助弥合缺口。即使第四季度收官强劲,我们仍预计上半财年增速将加快。提醒一下,Azure 的同比增速会因产能、时间和合同组合的不同而在各季度之间波动。
P03935:32
In our on-premises server business, we expect revenue to decline in the low to mid-single digits with ongoing customer shift to cloud offerings and the prior year comparable noted earlier. In more personal computing, we expect revenue to be $12.2 billion-$12.7 billion as we continue to lap the strong prior year comparables noted earlier and navigate complex PC market dynamics impacted by component prices and inventory levels. Windows OEM and devices revenue should decline in the low 20s, driven by the market dynamics noted earlier. As in prior quarters, the range of potential outcomes remains wider than normal. Search advertising revenue ex-TAC growth should be in the mid-single digits, down sequentially, due to the impact of third-party partnerships. Growth will continue to be driven by consistent trends in revenue per search and volume.
在本地服务器业务中,由于客户持续向云产品迁移以及前面提到的上年同期基数,我们预计收入将下降低到中个位数百分比。在更多个人计算分部,我们预计收入为 122 亿至 127 亿美元,因为我们将继续面对前面提到的上年同期高基数,并应对受元器件价格和库存水平影响的复杂 PC 市场形势。受前述市场因素影响,Windows OEM 及设备收入应下降 20% 出头。和前几个季度一样,可能结果的区间仍比平时更宽。剔除流量获取成本后的搜索广告收入应增长中个位数百分比,环比放缓,原因是第三方合作的影响。增长将继续由每次搜索收入和搜索量的稳定趋势推动。
P04036:21
In Xbox content and services, we expect revenue to decline in the mid-single digits. Hardware revenue should decline year-over-year. Therefore, at the total company level, revenue should be between $89.85 billion and $90.95 billion, or growth of 16%-17%, with accelerating commercial growth partially offset by the impact from the PC market dynamics noted earlier. We expect COGS of $29.6 billion-$29.8 billion, or growth of 23%-24%. Operating expense of $16.8 billion-$16.9 billion, or growth of 7%-8%, driven by continued investment in R&D compute capacity and talent. Operating margins should be relatively flat year-over-year.
在 Xbox 内容与服务方面,我们预计收入将下降中个位数百分比,硬件收入应同比下降。因此,在公司整体层面,收入应在 898.5 亿至 909.5 亿美元之间,增长 16% 至 17%,加速的商业业务增长将部分被前面提到的 PC 市场因素所抵消。我们预计营业成本为 296 亿至 298 亿美元,增长 23% 至 24%;营业费用为 168 亿至 169 亿美元,增长 7% 至 8%,主要由于对研发算力和人才的持续投入。营业利润率应同比基本持平。
P04137:07
Excluding any impact from our investments in OpenAI, other income and expense is expected to be roughly negative $100 million, as interest income will be more than offset by interest expense, which includes the interest payments related to data center finance leases. We expect our Q1 effective tax rate to be approximately 20%. Next, capital expenditures. We expect CapEx spend will be over $50 billion, including the lease reclassification impact from the useful life update. In closing, in FY 2026, we delivered accelerating revenue and operating income growth while expanding operating margins. Our execution across sales and product engineering strengthened through the second half of the year. As we begin FY 2027, we remain focused on delivering products that create meaningful return on investment for our customers, which will result in durable long-term growth for Microsoft and our shareholders. With that, let's go to Q&A. Jonathan?
剔除对 OpenAI 投资的任何影响,其他收入和费用预计约为负 1 亿美元,因为利息收入将被利息支出(包括与数据中心融资租赁相关的利息支付)完全抵消还有余。我们预计第一季度有效税率约为 20%。接下来是资本开支:我们预计资本开支将超过 500 亿美元,其中包括使用年限调整带来的租赁重分类影响。总结一下,在 2026 财年,我们实现了营收和营业利润增长的加速,同时扩大了营业利润率。下半年我们在销售和产品工程上的执行都得到加强。进入 2027 财年,我们将继续专注于提供能为客户带来实质投资回报的产品,这将为微软和股东带来持久的长期增长。下面进入问答环节。Jonathan?
P04238:07
Jonathan NeilsonVP of Investor Relations
Thanks, Amy. We'll now move over to Q&A. Out of respect for others on the call, we request that participants please only ask one question. Operator, can you please repeat your instructions?
谢谢 Amy。现在进入问答环节。出于对其他参会者的尊重,请每位参与者只问一个问题。接线员,请重复一下提问方式。
问答环节
P04338:22
Operator
Ladies and gentlemen, if you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star two if you would like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment please while we poll for questions. Our first question comes from the line of Karl Keirstead with UBS. Please proceed.
女士们、先生们,如需提问,请在电话键盘上按星号键加 1。提示音表示您的线路已进入提问队列。如需撤回提问,请按星号键加 2。使用免提设备的参与者,可能需要拿起听筒后再按星号键。请稍候,我们正在收集问题。第一个问题来自 UBS 的 Karl Keirstead。请提问。
P04438:53
Karl KeirsteadManaging Director of AI and Software Equity Research, UBS
Okay, great. Thank you. Satya, maybe I'll start away from the numbers and ask if you could spend a minute and elaborate on your opening comments about model choice and the protection of corporate IP. Maybe I could ask this in two parts. First, how material do you think traction could be for open and custom models over the next year or two, knowing that many enterprises might be initially reticent to use open models? Secondly, how exactly does Microsoft benefit from this shift, knowing that you've also got fairly large Frontier Lab exposure? Thanks so much.
好的,很好,谢谢。Satya,我先不谈数字,想请您花一分钟详细说说开场时关于模型选择和保护企业知识产权的评论。我分两部分问。第一,考虑到许多企业起初可能不愿使用开放模型,您认为未来一两年开放模型和定制模型的采用会有多大规模?第二,鉴于你们对前沿实验室也有相当大的敞口,微软究竟如何从这一转变中受益?非常感谢。
P04539:31
Satya NadellaChairman and CEO
Thank you, Karl. The way we are coming at this is, at the end of the day, the goal is to have the firm be in control of their own destiny in terms of what I describe as building their human capital and their token capital. Right? At the end of the day, if a firm is a learning machine, they need their own learning machine. That's really the goal. The models are an input, not some extraction of the knowledge of the enterprise, but in some sense, you have to really, at the end of the day, every firm is going to evaluate who are the providers who are helping them with their outcomes and their knowledge creation. I think that that is now fairly clear, and it's going to become clearer by the day.
谢谢 Karl。我们的思路是,归根结底,目标是让企业掌控自己的命运,也就是我所说的建设它们的人力资本和 token 资本,对吧?说到底,如果一家企业是一台学习机器,它就需要自己的学习机器,这才是真正的目标。模型是一种投入,而不是对企业知识的某种攫取;但从某种意义上说,每家企业最终都会评估哪些供应商在帮助它们实现成果和创造知识。我认为这一点现在已经相当清楚,而且会越来越清楚。
P04640:22
Satya NadellaChairman and CEO已校正
This is not going to be about, come in and take all my knowledge and benefit yourself, whereas I am not getting anything out of it. Given that direction of travel, we are very clear about the architectural design of the platform, which is you've got to keep your harness separate from the model. The harness will ensure that your memory, your context, all of that is external. That means any given model at any given time is swappable. You should and you can use frontier models. There's no reason not to. You also can use multiple of them. Right?
这不会是“进来拿走我所有的知识去让你自己受益,而我却一无所得”。鉴于这样的发展方向,我们对平台的架构设计非常明确:必须让运行框架与模型分离。运行框架确保你的记忆、你的上下文等都在模型之外。这意味着任何时候任何一个模型都是可替换的。你应该、也可以使用前沿模型,没有理由不用;你也可以同时使用多个,对吧?
P04741:00
If you look at some of the stats I gave, it's a great example of how to use the frontier models for what they deliver, how to use low-cost models for what they deliver, and in fact, train your own model when you don't want to use any external model itself, because after all, you have all the outputs, you have all the traces, you have all the context. That's really the enterprise design architecture that we are going to evangelize. We ourselves are using it. Copilot is built that way. GitHub Copilot is built that way. Our Security Copilot is built that way. We want to democratize that design pattern so that every enterprise can use it. Within there will be a mix of open weights, closed weights.
看看我给出的一些数据,就是很好的例子:如何把前沿模型用在它们擅长的地方,如何把低成本模型用在它们擅长的地方;事实上,当你不想使用任何外部模型时,还可以训练自己的模型,因为毕竟你拥有所有的输出、所有的轨迹、所有的上下文。这正是我们要推广的企业设计架构。我们自己也在使用它:Copilot 是这样构建的,GitHub Copilot 是这样构建的,我们的 Security Copilot 也是这样构建的。我们希望让这种设计模式普及,让每个企业都能使用。其中会混合开放权重和闭源权重的模型。
P04841:41
By the way, one of the things that Lisa talked about is, remember, if you look even at the Hugging Face incident, the biggest thing that we should take away from that is you can't depend on any one model. You will maybe need multiple models to even remediate some challenges that get caused by one model. That's the way to think about it, which is you can't be subject to the refusal of the one model. There's a lot more design space here. We talk about the frontier as if it's one thing. The frontier is about every firm having a frontier and the choice, the cost control, and the capability that they need in order to be able to control their destiny.
顺便说一句,Lisa 谈到过一件事,记得吗,即使看 Hugging Face 事件,我们应该从中汲取的最大教训是:你不能依赖任何单一模型。你甚至可能需要多个模型来修复由某一个模型引起的问题。这就是思考的方式:你不能受制于某一个模型的拒绝。这里的设计空间要大得多。我们谈论前沿时,好像它是一件单一的东西。实际上,前沿是关于每家企业都拥有自己的前沿,以及它们为掌控自身命运所需要的选择权、成本控制和能力。
P04942:23
Amy HoodCFO
I think maybe, Karl, just to add a little bit to the end of your question, which is that it's why it's important that the platform is built, and I think Satya mentioned this in his comments, to be able to deliver the right model for the right job on the architecture called Azure. Given that we continue to see growing demand, no matter what model is chosen or what model family or whether it's run a model of your own, the Azure platform's quite efficient at delivering that. Think about that infrastructure as being pretty fungible.
Karl,我也许可以就你问题的最后部分补充一点:这正是为什么平台的构建很重要——我想 Satya 在发言中也提到了——要能在名为 Azure 的架构上为合适的任务提供合适的模型。鉴于我们持续看到需求增长,无论选择哪个模型、哪个模型系列,还是运行你自己的模型,Azure 平台都能非常高效地提供。可以把这些基础设施看作相当可互换的。
P05043:00
Karl KeirsteadManaging Director of AI and Software Equity Research, UBS
Very helpful. Thanks.
非常有帮助,谢谢。
P05143:03
Jonathan NeilsonVP of Investor Relations
Thanks, Karl. Operator, next question, please.
谢谢 Karl。接线员,请接下一个问题。
P05243:08
Operator
The next question comes from the line of Brent Thill with Jefferies. Please proceed.
下一个问题来自 Jefferies 的 Brent Thill。请提问。
P05343:14
Brent ThillAnalyst, Jefferies已校正
Thanks. Amy, impressive acceleration in Azure, up to 43, going to mid-40s. I guess the questions around the underlying drivers, what you and Satya are seeing in terms of just what's driving this, and many of the questions around capacity constraints. Are we just still in the same environment, or is this Microsoft just executing better given the constraints we're all seeing? Thanks.
谢谢。Amy,Azure 加速令人印象深刻,达到 43,接下来还要到 40 多的中段。我想问的是背后的驱动因素:您和 Satya 看到是什么在推动这一点?以及很多关于产能约束的问题:我们是否仍处于同样的环境中,还是说在大家都面临约束的情况下,微软只是执行得更好?谢谢。
P05443:41
Amy HoodCFO
Thanks, Brent. There are still constraints in the system. I think we've continued to say, I think now for a number of quarters, that demand continues to exceed available supply, that certainly remains true. You can even see it, I think, in some of the pricing that's occurring in the spot market for assets. When you think about being able to deliver better, the first thing we focus on, and I tried to talk a little bit about it in my prepared remarks, is efficiency. Being able to get more out of everything that we've got in the fleet. That applies to efficiency gains in the CPU fleet. It's going to be efficiency gains in the GPU fleet. We saw a good work this quarter, in particular from our engineering teams, to make as much of that available as we could.
谢谢 Brent。系统中仍然存在约束。我想我们已经连续好几个季度在说,需求继续超过可用供给,这一点当然依然成立。我想你甚至可以从资产现货市场的一些价格中看出来。说到如何交付得更好,我们首先关注的——我在准备发言中也试着谈了一些——是效率:从我们设备中的一切里获得更多产出。这适用于 CPU 设备的效率提升,也适用于 GPU 设备的效率提升。本季度我们看到工程团队做了很好的工作,尽可能多地释放了这部分产能。
P05544:38
Because of the supply-demand imbalance we've been talking about, when we can make efficiency gains, they are quickly monetized in the quarter. I think that dynamic certainly impacted the quarter positively. I would also say, some of the process improvements we've made to make sure both CPUs and GPUs, just the lead time from how quickly we can get things, to simplify it tremendously, plugged in, was also improved over the past 90 days. Those improvements, again, are very quickly monetized when we're able to do that. At the scale that we're operating, in terms of across the entire hyperscale fleet, making efficiency improvements that can be quickly monetized does result in acceleration in the quarter. It's part of also what we expect to see and talk about with the Q1.
由于我们一直在谈的供需失衡,当我们能够提升效率时,这些提升会在当季很快变现。我认为这一动态确实对本季度产生了积极影响。我还想说,我们做的一些流程改进——简单地说,就是让 CPU 和 GPU 从拿到手到插上电投入使用的周期缩短——在过去 90 天里也有所改善。同样,这些改进一旦实现就能很快变现。以我们所运营的规模,在整个超大规模设备中实现能够快速变现的效率提升,确实会带来当季的加速。这也是我们对第一季度的预期和表述的一部分。
P05645:36
Jonathan NeilsonVP of Investor Relations
Thanks, Brent. Operator, next question, please.
谢谢 Brent。接线员,请接下一个问题。
P05745:41
Operator
The next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
下一个问题来自 Bernstein Research 的 Mark Moerdler。请提问。
P05845:49
Mark MoerdlerManaging Director and Analyst, Bernstein
Thank you very much for taking my question. Congratulations on the solid, really great quarter. Satya, Amy, sentiment around AI remains incredibly volatile, with concerns about oversupply coming, as well as concerns about component pricing increasing, impacting margins. Amy, two related questions. On the flip side of that, how do you manage through the hardware price increases that we're seeing, the component prices? That it doesn't just drive you to either massively drive up the price of your offerings or negatively impact your margins. Thank you.
非常感谢回答我的问题,祝贺这个扎实、非常出色的季度。Satya、Amy,市场对 AI 的情绪仍然极度波动,既担心即将出现供给过剩,也担心元器件价格上涨影响利润率。Amy,我有两个相关问题。另一方面,你们如何应对我们正在看到的硬件涨价、元器件涨价,既不至于让你们大幅提高产品价格,也不至于对利润率造成负面影响?谢谢。
P05946:44
Amy HoodCFO
Thanks, Mark. The questions are a little bit related. I'll start with maybe the first. Currently, the situation is obviously that demand exceeds available supply in a sort of relatively extreme moment. When you start to think about over the duration, I try to remind people, a lot of the expense, especially you see it in CapEx. You've seen our CapEx really pivot toward what I would call and do call short-lived assets, which really, right, that's CPUs and GPUs that have relatively shorter lead times. If the demand environment changes, you just slow down what is, in fact, the largest component, right, and the driver of COGS. The investment into land and data center builds is actually quite flexible, right? It's a smaller percentage of the overall cost structure, and timing can be changed on much of that, especially on the builds.
谢谢 Mark。这两个问题有一定关联,我先回答第一个。目前的情况显然是需求超过可用供给,处在一个相对极端的时刻。当你开始从更长的周期来思考时,我想提醒大家,很多支出——尤其是在资本开支中可以看到——我们的资本开支已经真正转向我所说的、也一直称之为短寿命资产,也就是交付周期相对较短的 CPU 和 GPU。如果需求环境发生变化,你只需放缓这部分实际上占比最大、也是营业成本主要驱动因素的投入。土地和数据中心建设的投入其实相当灵活,对吧?它在整体成本结构中占比较小,而且很多投入的时间可以调整,尤其是建设。
P06047:56
You can stagger the timing of the build-out of, as I was saying, some of the GPUs and CPUs that you plan to put in. When you think about being able to manage through that, hyperscalers have been doing that for quite a long time in terms of having the flexibility and the understanding of manage those changes in demand. The other thing is, that's important, Mark, is you just have an incredibly diverse book of business, by geo, by segment, by industry. I feel like when you look even at our backlog or what we added in RPO this quarter, it is from the breadth of really the Microsoft product portfolio as well as our customer portfolio. When you have the ability to late bind some of the more expensive components in short term, you have a big book of business that's flexible.
正如我所说,你可以错开计划部署的部分 GPU 和 CPU 的建设时间。说到如何应对,超大规模云厂商在很长时间里一直这样做,具备灵活性,也懂得如何应对需求变化。另一件重要的事,Mark,是我们的业务组合在地区、客户群体和行业上都极其多元。我觉得即使看我们的积压订单或本季度新增的 RPO,它们也来自微软广泛的产品组合和客户组合。当你能在短期内推迟锁定部分较贵的部件时,你就拥有了一个灵活的大业务盘。
P06148:50
You have a big first-party app business that also uses the capacity that you're building out in addition to your Azure platform. It does allow us to have a lot more flexibility to manage through those. When it comes to the pricing question, I think that's really impacting everybody equivalently in so many ways. What we've been trying to do, of course, at this point, is to just make sure that we're doing the best efficiency work we can so we can continue to give customers great value. We're reminding people that frankly, the cloud offers tremendous benefits versus having to make these purchases as servers on-prem yourself, where the price increases are even more hard for customers. So the cloud still provides a great ROI in those types of situations.
除了 Azure 平台,你还有庞大的第一方应用业务,它们也使用你正在建设的产能。这确实让我们在应对这些问题时拥有更多灵活性。至于定价问题,我认为它在很多方面对所有人的影响是一样的。当然,我们目前一直在做的,是确保尽最大努力提升效率,以便继续为客户提供很好的价值。我们也在提醒大家,坦白说,与自己在本地采购服务器相比,云提供了巨大的好处,而在本地采购中,涨价对客户来说更难承受。所以在这种情况下,云仍然能提供很好的投资回报。
P06249:42
We're adding this capacity, to your point, but a lot of this obviously is also being sold in newer contracts, and we're able to have the pricing reflect it, but keep value where we. Listen, for the long term, you want to have pricing work for customers and for you, and so we're trying to stay focused on that as well.
正如你所说,我们在增加这些产能,但其中很多显然也在以新合同出售,我们能够让定价反映这一点,同时保持价值。听着,从长期来看,你希望定价对客户和对你自己都行得通,所以我们也在努力关注这一点。
P06350:02
Satya NadellaChairman and CEO
If I just add to Amy's comments, I thought Amy captured it well, all of us are reading this, "1873" is the book to be read. So in my mind, I think you've got to get the product shape right. That's sort of a lot of what we are focused on. You have to get the portfolio right. Amy talked about what we are doing, whether it's in Copilot or the super app, bringing all the form factors or all the way to Azure and the agent first sort of primitives in Azure. You kind of have to really get that portfolio to all come together. The mix of customers is super important. You have to recognize the breadth, the geo mix, the segment mix, the workload mix, and you got to really think about all of those when you're even building capacity.
我补充一下 Amy 的评论,我觉得她讲得很到位。我们大家都在读这本书,《1873》是值得一读的书。所以在我看来,首先要把产品形态做对,这是我们重点关注的很多内容。你必须把产品组合做对。Amy 谈到了我们在做的事情,无论是 Copilot 还是超级应用,把各种形态整合起来,一直到 Azure 以及 Azure 中面向智能体的基础构件。你必须让这个产品组合真正融为一体。客户组合也非常重要。你必须认识到其广度——地区组合、客户群体组合、工作负载组合——甚至在建设产能时,都要真正把这些全部考虑进去。
P06450:50
You've got to run an efficient railroad. At the end of the day, you do need to, Amy talked a little bit about even in the last quarter, how we've improved on the efficiency front. It's not something that'll just show up at the end. You have to sort of monotonically work at it. We are very focused on all of those. Then we know that there will be ups and downs of what is the cycle here, but the secular shift is clear, and we are very bullish about us coming with the right sort of mix of business and the right margin structure, and most importantly, with the right value for our customers.
你必须高效地运营这条“铁路”。说到底,正如 Amy 谈到的,即使在上个季度,我们也在效率方面有所改进。这不是到最后才会显现的东西,你必须持续不断地下功夫。我们非常专注于所有这些方面。我们也知道这个周期会有起伏,但长期的结构性转变是清楚的,我们非常看好自己能以正确的业务组合、正确的利润率结构,最重要的是以为客户提供正确的价值来应对。
P06551:29
Mark MoerdlerManaging Director and Analyst, Bernstein
Excellent. Thank you so much.
非常好,非常感谢。
P06651:32
Jonathan NeilsonVP of Investor Relations
Thanks, Mark. Operator, next question, please.
谢谢 Mark。接线员,请接下一个问题。
P06751:37
Operator
The next question comes from the line of Adam Wood with Morgan Stanley. Please proceed.
下一个问题来自 Morgan Stanley 的 Adam Wood。请提问。
P06851:43
Adam WoodAnalyst, Morgan Stanley
Hi. Good evening. Thanks for taking the question, and also congrats to me on a very strong end to the year. I wanted to maybe just ask about M365 Copilot. Obviously very strong quarter there with over 30 million paid seats and a strong acceleration. Could you just talk a little bit about how you're seeing customers move from pilots to broader deployments here? Is this still a pilot-driven motion or are we seeing a lot more broader deployments? Then when we think about the monetization of the product in terms of additional seats, migration to higher value SKUs like E7 and then consumption, what do you see as the main monetization or the main driver of monetization from here, please? Thank you.
大家好,晚上好。感谢回答问题,也祝贺你们在年底取得非常强劲的成绩。我想问一下 M365 Copilot。显然本季度表现非常强劲,付费席位超过 3000 万,并且明显加速。能否谈谈你们看到客户如何从试点走向更广泛的部署?这仍然是以试点为主的推进,还是我们看到了更多大范围部署?然后,在考虑这个产品的变现时——包括新增席位、向 E7 等更高价值套餐迁移,以及按用量计费——您认为接下来主要的变现驱动因素是什么?谢谢。
P06952:19
Satya NadellaChairman and CEO
No, thank you, Adam, for that question. Let me start and then Amy can add. It starts with, again, that product shape. As you can see, even within the quarter, the product shape has changed pretty dramatically, right? We now have Chat, CoWork, Autopilot, Code all coming to essentially what is going to become this flagship super app that various roles can use it. If you think about even the usage side, that's a place where, again, lots of interesting data there, right? Which is time to usage has drastically come down. What used to be months is days, right? When a license is bought to usage. The usage intensity itself has gone up significantly. We are talking about a usage intensity that's sort of is the same level of what is an everyday communication tool like Outlook or Teams.
谢谢 Adam 的问题。我先说,然后请 Amy 补充。首先还是产品形态。大家可以看到,即使在一个季度之内,产品形态也发生了相当大的变化,对吧?我们现在有 Chat、Cowork、Autopilot、Code,它们基本上都将汇聚到这个旗舰超级应用中,供各种角色使用。即使从使用方面看,也有很多有意思的数据,对吧?从购买许可到开始使用的时间大幅缩短,过去要几个月,现在只要几天。使用强度本身也显著提高,我们说的使用强度已经和 Outlook、Teams 这类日常沟通工具处于同一水平。
P07053:18
The second thing I would say is the overall enterprise wiring of this, right? It's not like a tool that's isolated somewhere, but it's wired in, whether it is, you brought up E7, right? It's wired into the governance pieces with Microsoft Agent 365, you have your IT ops, SecOps, FinOps, all wired in, as well as it's all the business processes. For example, your CRM system, your ERP system, all of them are just skills and plugins that go into Copilot Cowork, you are able to take that enterprise-wide workflow and wire it into the super app, right? That increases usage, it all compounds. The other one is the business model. We now have this per seat business model, we also now have the usage business model. It's seat plus usage.
第二点是这一切在整个企业中的连接,对吧?它不是一个孤立在某处的工具,而是连接在一起的,比如你提到的 E7:它与 Microsoft Agent 365 的治理部分相连,你的 IT 运维、安全运维、财务运维都连接在一起,所有业务流程也是如此。比如你的 CRM 系统、ERP 系统,都只是接入 Copilot Cowork 的技能和插件,你可以把整个企业范围的工作流接入这个超级应用,对吧?这会提升使用量,并产生复利效应。另一点是商业模式。我们现在既有按席位的商业模式,也有按用量的商业模式,是席位加用量。
P07154:13
We are already seeing the ARPU growth that comes from things like Microsoft 365 E7. But really, as we deliver more value to customer and customer outcomes at the enterprise level, in fact, if I think about historically Office compared to what Microsoft Copilot is much more narrower. This is the first time where you really have an enterprise-wide tool, which has a both per seat and usage-based pricing. The TAM is much more expansive. We're going to be very focused on driving customer value and then expanding with it.
我们已经看到 Microsoft 365 E7 等产品带来的 ARPU 增长。但真正重要的是,随着我们在企业层面为客户创造更多价值和成果——事实上,如果回顾历史,Office 相比 Microsoft Copilot 要狭窄得多——这是第一次真正有一个覆盖整个企业的工具,同时具有按席位和按用量的定价。总潜在市场要广阔得多。我们会非常专注于为客户创造价值,并随之扩张。
P07254:47
Amy HoodCFO
Adam, I think I talked a little about it in my prepared remarks, but I do think what we've been seeing is over the course of this year, some of the growth in ARPU was from Microsoft 365 E5 plus the Microsoft Copilot license that Satya Nadella's talking about. We'll see a little bit more from Microsoft 365 E7 really has a lot of interesting value in the Microsoft Agent 365 component in particular, where Satya Nadella's talking about having SecOps and FinOps, think about in general, everyone is going to need both observability of token spend and the manageability of token spend for all business processes, and that is what Microsoft 365 E7 brings. I think that it was only in market for a part of the quarter, and I think we were quite encouraged by the value customers saw in that SKU. I think we'll continue to focus on that through the year.
Adam,我想我在准备发言中谈过一些,但我确实认为,我们在这一年中看到的部分 ARPU 增长来自 Microsoft 365 E5 加上 Satya Nadella 所说的 Microsoft Copilot 许可。我们还会看到来自 Microsoft 365 E7 的更多贡献,它确实有很多有意思的价值,尤其是 Microsoft Agent 365 部分。正如 Satya Nadella 所说的安全运维和财务运维,总体而言,每个人都需要对所有业务流程的 token 支出既可观测又可管理,而这正是 Microsoft 365 E7 所提供的。我认为它只在本季度的部分时间上市,我们对客户在这个套餐中看到的价值相当受鼓舞。我想我们全年都会继续聚焦于此。
P07355:41
Finally, what Satya's talking about is this building TAM that grows through the year. As I think about that expansive spending TAM, that's really where we're talking about this usage and consumption growth. As more of those experiences get wired in, and as IT gets more involved in that process, it'll be quite, I think, changing in terms of what people think of the M365 capabilities.
最后,Satya 说的是这个在一年中不断扩大的总潜在市场。当我考虑这个不断扩大的支出市场时,这正是我们谈到的用量和消耗增长所在。随着越来越多的体验被连接起来,随着 IT 更多地参与到这个过程中,我认为它会相当程度地改变人们对 M365 能力的认识。
P07456:09
Satya NadellaChairman and CEO
It'll be fun for you, Adam. I think one of your colleagues put out an ROIC document. I took that document to Copilot, which is a PDF, and I said, "Build me a new Power BI dashboard, essentially." Here is the thing, it built a rich semantic model that went into my Fabric with OneLake that brought all the data in from the external sources. In fact, was current with all the SEC filings of all the Mag Seven. On top of that, the repo itself is in GitHub. The artifact is sitting in my Copilot as a site. That, to me, is a classic example of an enterprise-wide workflow. I, as a knowledge worker, could go create a dashboard. The data engineer can go to Fabric and find the artifact. The professional developer can go to the repo and find it in GitHub.
Adam,这对你来说会很有意思。我记得你的一位同事发布了一份关于投入资本回报的文档。我把这份 PDF 文档交给 Copilot,说“基本上给我做一个新的 Power BI 看板”。结果是,它构建了一个丰富的语义模型,放进了我在 OneLake 上的 Fabric,把外部来源的数据都拉了进来,事实上还同步了“七巨头”所有公司最新的美国证监会文件。在此之上,代码仓库本身在 GitHub 里,产出物作为一个网站放在我的 Copilot 中。对我来说,这就是企业范围工作流的经典例子:我作为知识工作者可以去创建一个看板;数据工程师可以去 Fabric 找到这个产出物;专业开发者可以去 GitHub 的仓库里找到它。
P07557:03
By the way, it's all registered with Agent 365, right? That's a little bit of what Amy is describing as the coming together of a new way to work even, while at the same time bringing IT, security, and manageability of it.
顺便说一句,这一切都在 Agent 365 中登记了,对吧?这在某种程度上就是 Amy 所描述的:一种新的工作方式正在形成,同时又把 IT、安全以及对它的可管理性结合进来。
P07657:19
Adam WoodAnalyst, Morgan Stanley已校正
Very helpful. Thank you.
非常有帮助,谢谢。
P07757:21
Jonathan NeilsonVP of Investor Relations
Thanks, Adam. Operator, next question, please.
谢谢 Adam。接线员,请接下一个问题。
P07857:26
Operator
The next question comes from the line of Brad Zelnick with Deutsche Bank. Please proceed.
下一个问题来自 Deutsche Bank 的 Brad Zelnick。请提问。
P07957:31
Brad ZelnickManaging Director, Deutsche Bank
Great. Thank you so much for taking my question. Satya, appreciating cybersecurity is so core to everything Microsoft does. The playing field shifted recently with the latest frontier model releases, and this week you introduced Project Perception. Can you expand on what this moment means for your cyber business explicitly, and also what it means for trust in Microsoft more broadly? Thanks.
好的,非常感谢回答我的问题。Satya,我们理解网络安全是微软一切工作的核心。随着最新前沿模型的发布,竞争格局最近发生了变化,本周你们推出了 Project Perception。能否具体谈谈这一时刻对你们网络安全业务意味着什么,以及从更广泛的角度对微软的可信度意味着什么?谢谢。
P08057:55
Satya NadellaChairman and CEO
Yeah. Thank you for that question. I think you're right about saying that the entire, I would say, the overall physics of how both what is needed in terms of the cyber product and even the cyber operations, because at the end of the day, you kind of have to sort of transform yourself on both the products, but also how you operate as a company, to protect yourself, have changed pretty dramatically. What we are focused on is first, again, take the same approach we've taken for knowledge work or coding, which is you got to start with an intelligence-first, model-forward approach. What we launched with Perception is essentially saying, let's sort of really make sure that you have the red team agents that know how to find, constantly are red teaming and finding the vulnerabilities.
好的,谢谢这个问题。我认为你说得对,无论是对网络安全产品的需求,还是网络安全运营本身,整体的“物理规律”都发生了相当大的变化——因为说到底,为了保护自己,你既要在产品上转型,也要在公司的运营方式上转型。我们首先关注的,同样是采取我们在知识工作和编程上采用的方法,也就是以智能为先、以模型为导向。我们推出 Perception,本质上是要确保你拥有懂得如何发现漏洞、持续进行红队测试并找出漏洞的红队智能体。
P08158:50
You have the blue team agent that is constantly going and making sure that you're triaging, and the green team that fixes. You kind of create your own agentic system that's continuously operating to create the cyber defense you need. It definitely feeds off of all the signals, right? Whether it's the identity Microsoft Entra signal, the Microsoft Defender signal, the network signal, the app security signal, all that sort of helping really do the context, so that you can then truly create the protection. The other thing they've also said is, especially in cyber, it becomes critical to have that multi-model approach to sort of the first question that was asked. Not just for cost. In fact, we proved with the MDASH data in CyberGym that essentially you can have Mythos level performance, with 50% less cost because of this MAI-Cyber-1-Flash.
你有持续进行分诊的蓝队智能体,还有负责修复的绿队。你相当于构建了自己的智能体系统,持续运行以形成你所需要的网络防御。它当然会利用所有信号,对吧?无论是 Microsoft Entra 身份信号、Microsoft Defender 信号、网络信号还是应用安全信号,所有这些都帮助构建上下文,从而真正形成防护。他们还说过的另一点是,尤其在网络安全领域,采用多模型方法变得至关重要,这也回应了第一个问题。这不只是为了成本。事实上,我们用 CyberGym 中的 MDASH 数据证明,借助 MAI-Cyber-1-Flash,基本上可以以低 50% 的成本获得 Mythos 级别的性能。
P08259:53
The reason is because 90% of the tasks are done by the MAI-Cyber-1-Flash model, and 10% of the tasks, you still go to the frontier, right? This is sort of that mixing of the right model for the right task in what is essentially a pipeline job, is a super important characteristic. To us, I think this is an important piece. The other thing I'd say is from a resilience perspective, right? For whatever reason, if a given model goes away, then you kind of can't be left high and dry. You need to be able to still continue your cyber operations. That's the other piece. It's cost and resilience is both an important criteria, and that's what we are trying to build in, whether it's in code, whether it's in cyber, whether it is in knowledge work.
原因在于 90% 的任务由 MAI-Cyber-1-Flash 模型完成,只有 10% 的任务仍然交给前沿模型,对吧?在本质上是流水线的工作中,为合适的任务选择合适的模型,这种混合是一个非常重要的特性。对我们来说,我认为这是很重要的一环。另一点我想说的是韧性,对吧?无论出于什么原因,如果某个模型不可用了,你不能被晾在一边,你需要能够继续你的网络安全运营。这是另一方面。成本和韧性都是重要的标准,这正是我们努力内置到代码、网络安全和知识工作中的东西。
P0831:00:40
We're very excited about Perception and what it means, quite frankly, for our security business going forward.
坦白说,我们对 Perception 以及它对我们未来安全业务的意义感到非常兴奋。
P0841:00:48
Brad ZelnickManaging Director, Deutsche Bank
Super helpful. Thank you.
非常有帮助,谢谢。
P0851:00:50
Jonathan NeilsonVP of Investor Relations
Thanks, Brad. Operator, we have time for one last question.
谢谢 Brad。接线员,我们还有时间回答最后一个问题。
P0861:00:55
Operator
The last question will come from the line of Gabriela Borges with Goldman Sachs. Please proceed.
最后一个问题来自 Goldman Sachs 的 Gabriela Borges。请提问。
P0871:01:02
Gabriela BorgesManaging Director and Head of U.S. Software Equity Research, Goldman Sachs
Hey, good afternoon. Thank you. Amy, I wanted to ask you about ROI. You've given us color on the CapEx side of the equation. You've given us color on the monetization side of the equation. Maybe put those two pieces together for us. When you look at and track ROI on the CapEx decisions you're making today, how does that compare to a year ago? What are some of the levers that you can still pull, perhaps from the internal silicon side, for example, as a driver of incremental monetization going forward? Thank you.
嗨,下午好,谢谢。Amy,我想问一下投资回报。你们已经介绍了资本开支方面的情况,也介绍了变现方面的情况。能否把这两部分放在一起谈谈?当你们审视和跟踪今天所做资本开支决策的投资回报时,与一年前相比如何?还有哪些杠杆可以拉动,比如来自自研芯片方面,作为未来增量变现的驱动因素?谢谢。
P0881:01:34
Amy HoodCFO
Thanks, Gabriela. I don't know that, quite frankly, my math has changed in terms of how I do it over the past year. I would say the way to think about it for me is more the confidence in the TAM expansion, the margin levers that we have in terms of both product improvements, then the infrastructure improvements. We talked about some already on the call today in terms of the levers we have to continue to get efficiencies across both the application part of the stack and then the infra part of the stack. You're right, we didn't touch on all of the pieces. I think Satya actually commented on a number of them. We still have opportunities, obviously, as we continue to look for the best price-performance on silicon, including our investments in first party.
谢谢 Gabriela。坦白说,我不认为过去一年我计算的方式有什么变化。对我来说,更应该这样看:对总潜在市场扩张的信心,以及我们在产品改进和基础设施改进两方面拥有的利润率杠杆。今天的电话会上我们已经谈到了一些杠杆,可以在技术栈的应用部分和基础设施部分持续提升效率。你说得对,我们没有谈到所有方面,我想 Satya 其实已经评论了其中一些。显然我们仍然有机会,因为我们在持续寻找芯片的最佳性价比,包括我们在第一方芯片上的投资。
P0891:02:33
The work, frankly, on model diversification also is a margin improvement opportunity. Being able to serve the best possible outcome with a more efficient, or both efficient in terms of token usage and efficient in terms of cost structure, are also margin levers. All of these things contribute, obviously, to your point of increased confidence in ROIC, frankly, of the dollars that we're investing, and continue to invest going forward. As we think about the mix of the portfolio, being able to have a pretty broad pool across knowledge work, coding, security, then basically the agent layer, I'll call that Agent 365. It's kind of a cheat.
坦白说,模型多元化的工作也是一个提升利润率的机会。能够以更高效的方式——既在 token 使用上高效,也在成本结构上高效——提供尽可能好的结果,这也是利润率杠杆。所有这些显然都有助于增强你所说的、我们对已投入和未来继续投入资金的投入资本回报的信心。在考虑产品组合时,能够拥有覆盖知识工作、编程、安全,以及基本上是智能体层——我称之为 Agent 365,这有点取巧——的相当广泛的业务池。
P0901:03:21
All of that also is an opportunity, then, of course, what we talked about on the Azure side between model efficiency, silicon, and component efficiency, including our investments in 1P solutions there, and just the overall efficiency of running it at a hyperscale. We have quite a few levers to continue to see improvement that we're focused on. As Satya mentioned, this is the grind work. This is like every day you just get a little better. We actually are quite good at that grind and making sure that we can deliver that for customers.
所有这些也都是机会,当然还有我们谈到的 Azure 方面:模型效率、芯片和元器件效率(包括我们在第一方(1P)解决方案上的投资),以及以超大规模运营带来的整体效率。我们有相当多的杠杆可以持续带来改善,这也是我们关注的重点。正如 Satya 提到的,这是苦功夫,就是每天进步一点点。我们其实非常擅长下这种苦功夫,确保能为客户实现这些价值。
P0911:03:57
Gabriela BorgesManaging Director and Head of U.S. Software Equity Research, Goldman Sachs
That all makes sense. Thank you.
这些都很有道理,谢谢。
P0921:04:00
Jonathan NeilsonVP of Investor Relations
Thanks, Gabriela. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
谢谢 Gabriela。今天财报电话会的问答环节到此结束。感谢大家今天的参与,我们期待很快与各位再次交流。
P0931:04:08
Satya NadellaChairman and CEO
Thank you very much.
非常感谢。
P0941:04:08
Amy HoodCFO
Thank you.
谢谢。
P0951:04:12
Operator
Ladies and gentlemen, this does conclude today's conference. You may disconnect your lines at this time, and enjoy the rest of your day.
女士们、先生们,今天的会议到此结束。现在可以挂断了,祝大家今天愉快。